Refund policy

Returns & Exchanges

We want you to feel confident wearing BGW. If your purchase isn’t right, eligible items may be returned for a refund or exchange within 14 days of the confirmed delivery date.

Return Eligibility

To qualify for a return or exchange, merchandise must be:

  • Unworn, unwashed and free from odors, stains, hair, deodorant marks or other signs of wear
  • Returned with the original tags attached
  • In its original condition and packaging
  • Accompanied by the order number or other proof of purchase

Items that do not meet these conditions may be declined and returned to the customer.

Starting a Return

Contact us at support@bgwus.com within 14 days of delivery. Include:

  • Your name and order number
  • The item you wish to return
  • The reason for the return
  • Whether you are requesting a refund or exchange

Please do not mail an item back without receiving return authorization and instructions from BGW.

Return Shipping

Customers are responsible for return shipping when an item does not fit, is no longer wanted or was ordered incorrectly. We recommend using a trackable shipping service because BGW is not responsible for returns lost in transit.

If BGW sent the wrong item or the item arrived damaged or defective, we will cover the approved return or replacement shipping costs.

Original shipping charges are nonrefundable unless the return resulted from an error by BGW.

Exchanges

Exchanges are subject to product availability. Once the returned item is received and approved, we will ship the requested replacement. If the requested size or item is unavailable, you may choose another available product, store credit or a refund to the original payment method.

Damaged, Defective or Incorrect Items

Inspect your order when it arrives. Contact us within 7 days of delivery if your item is damaged, defective or incorrect. Include your order number and clear photographs showing the issue.

Normal wear, damage caused by improper care and issues reported after the item has been worn or washed are not considered manufacturing defects.

Refunds

Approved refunds will be issued to the original payment method within 5–7 business days after the returned merchandise has been received and inspected. Your bank or credit-card provider may require additional processing time.

A refund cannot be issued until BGW receives and approves the returned item.

Final-Sale Items

The following are not eligible for return or exchange:

  • Customized or personalized products
  • Clearance items specifically marked “Final Sale”
  • Gift cards
  • Worn, washed or altered merchandise
  • Items without their original tags
  • Items returned after the return window

Don’t treat every discounted product as final sale. Your Signature Hoodie is currently shown at a sale price; if ordinary promotions automatically become final sale, customers may hesitate to purchase. Reserve that label for true clearance and display FINAL SALE—NO RETURNS OR EXCHANGES directly on the product page.

Preorders and Limited Releases

Preorders may be canceled only before production begins. Once production has started, preorder cancellations are not accepted. After delivery, non-custom preorder merchandise remains eligible under the standard return conditions unless the product page clearly identifies it as final sale.

Limited availability does not automatically make an item final sale. Any exception will be displayed clearly on the product page before purchase.

Order Changes and Cancellations

Customers should request an order change or cancellation as soon as possible. We cannot guarantee changes after an order has entered processing or fulfillment. Once shipped, the standard return policy applies.

Refused and Undeliverable Packages

Packages returned because of an incomplete address, refusal or unsuccessful delivery may be refunded after deducting the original shipping charge and any carrier return fees. Customers requesting reshipment are responsible for the additional shipping charge.